Visitor
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1 Message
Lost email
I recently request a new set top box to access multi view.i received , thank you .I also think I received an email from Xfinity with instruction on how to return old set top.i lost that email.can you resend those instructions to [Edited: "Personal Information"]
XfinityNatalie
Official Employee
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306 Messages
3 days ago
Greetings, user_1uuspa! Thanks for reaching out on our XFINITY Community Forum. We hope you enjoy your new cable box! As for the old cable box you may return it at the local XFINITY store which will not require a return label. If you do wish to get a return label you can find the instructions here at https://www.xfinity.com/support/articles/returning-your-equipment. You can also review our other return options at the link provided. Please let us know if you have any additional questions.
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