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user_l8b358
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Monday, May 19th, 2025 5:31 PM

Lost COMCAST.NET Favorite Folders After Backup Restart. How to e-mail Tech Spt direct for Assistance

How do I send Xfinity Tech Spt a direct e-mail for there help to FIND my Comcast.net Favorite Folders after a Backup Restore. Can't find more than 70 plus folders/subfolders. The Xfinity Assistant is a waste of time sending me in circles. The Xfinity website has NO Contact us other than a chat. Speaking with a foreigner over the phone is poor. My Comcast.net e-mails went though Microsoft OUTLOOK.  Was impossible to get a direct answer from speaking with foreign Comcast telephone help. HELP

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1 day ago

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XfinityEva

Official Employee

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1.7K Messages

1 day ago

Are you able to check if the Favorites folder is still missing when checking through the Xfinity Connect site? https://www.xfinity.com/email

 

Another thing to note would be the email programs you are using. Most email programs delete your messages off our mail server after downloading them to your computer. So if you want to access your email with more than one email program — and not have emails scattered across different email programs — make sure that a copy of every email remains on our server.

See Set Up Windows Mail to Save a Copy of Your Email on the Server for more information about using Outlook Express.

To learn more about using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address, see Enable/Disable Third-Party Client Access to Comcast.net Email - FAQs.

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user_l8b358

Visitor

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3 Messages

THANKS-

I've tried everything.

This is a serious request to Xfinity Tech Support to have someone in the Tech Support Department look into my Data on my email account [Edited: "Personal Information"] due to it being "missing" now. My telephone number is [Edited: "Personal Information"] and I live at [Edited: "Personal Information"]. 

 

I had over 70 "folders/sub folders" disappear (I did not delete them) following a computer backup restore.  I am requesting someone in your "level 2" or higher tech support call my IT professional [Edited: "Personal Information"] at [Edited: "Personal Information"].  He has FULL permission to speak to you on all aspects of my email accounts (pst).  My Comcast-net e-mail used OUTLOOK PST FILE.

 

I need Xfinity Tech Spt assistance to find my Comcast.net Favorite Folders for me. Thanks

[Edited: "Personal Information"]

(edited)

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1 day ago

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XfinityDilary

Official Employee

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2.2K Messages

 

user_l8b358 We can help troubleshoot this further. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_l8b358

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Thank you. Is it ok if I have my home IT Support professional follow your instructions above and represent me as he fix's my problem with your help?  No names are shown as you wish

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1 day ago

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XfinityDilary

Official Employee

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2.2K Messages

 

user_l8b358 We edited your previous post. We are not allowed to have personal information publicly here on the forums. You can DM us with your account information for further assistance. Or if you'd like us to discuss the information with your IT support team, you would have to add them to the account as authorized. They can reach out via DM once they have been added. For more information on how to add a user, you can visit us HERE. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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