Visitor
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2 Messages
Lost cable and internet after thunderstorm
We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity service, and they have no outages so this does not appear to be a neighborhood outage, and there are no outages reported when we searched on the Xfinity site. I suspect something happened related to the lightning strike. We were told the earliest appointment is Thursday and we’re already on Day 2 of no cable or internet. It is disappointing how long it takes to get assistance and it is a big inconvenience to be without both services which we pay a lot of money for. My wife and I both do work from home, and we are unable to do so at this time.
Any tips or suggestions would be greatly appreciated!
XfinityAlyssaA
Official Employee
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3K Messages
3 hours ago
We're sorry to hear about the service issues you've been experiencing. As someone who also relies on a stable connection while working from home, I absolutely understand how frustrating and disruptive it can be when your services aren't working as expected.
I see that you have a technician appointment scheduled for Thursday. If you're hoping to be seen sooner, have you had a chance to add yourself to our appointment waitlist? If not, you can join the waitlist by following the instructions here: https://www.xfinity.com/support/articles/appointment-waitlist.
You can also text WAITLIST to 266278 to be notified if an earlier appointment becomes available.
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