Regular Visitor
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35 Messages
Lost all channels except locals with cable card
I do not have any of my channels except locals with my TiVo unit and cable card. I have reset receiver and went with the online help with no difference. I am getting this message across the screen --- This channel is not authorized. contact you provider for more information . The online help can send a tech out this Sunday !!!!! really that is not gonna work where is my support at .
jgro55
Regular Visitor
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35 Messages
1 year ago
this should be an easy fix since it says channels not authorized and they were all work fine yesterday, something has been changed in the system. I cant imagine it taking 3 days to get support on this.
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jgro55
Regular Visitor
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35 Messages
1 year ago
well its been since Thursday when I posted this and sure enough still no help with issue, guess this is what customer service has become now a days pay for the tv channels and just stare at a black screen.
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EG
Expert
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111.8K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.9K Messages
1 year ago
Hello, @jgroves55! Thank you for posting your concerns, and for your patience while it came to our attention. I'd be happy to see what we can do to help! I recently helped another customer with a very similar situation, and it simply took some activation steps within our billing system. I see that you've already sent some Direct Messages, so I'll reply there shortly.
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further!
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