Visitor
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1 Message
Lost 2.4g service
It seems none of my 2.4 g devices can connect to the WiFi. Service has been fine for months and all of a sudden this evening all 2.4g devices went off line
Visitor
•
1 Message
It seems none of my 2.4 g devices can connect to the WiFi. Service has been fine for months and all of a sudden this evening all 2.4g devices went off line
XfinityMarcos
Official Employee
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2.4K Messages
3 days ago
Hi user_gsyh8k, with how connected everything seems, I can see why this would be a problem. I hope you were able to have a nice weekend besides this 2.4 Wi-Fi channel issue. I did have a few questions to get us going in the right direction. Are you using your own modem or a Xfinity gateway? Are you able to view your network name when you search for it on the impacted devices?
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