Visitor
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2 Messages
Loss of internet
The wire that’s attached to telephone pole has been cut. We need assistance as a SAP because we have work in school
Visitor
•
2 Messages
The wire that’s attached to telephone pole has been cut. We need assistance as a SAP because we have work in school
XfinityJon
Official Employee
•
277 Messages
13 days ago
Hey there user_m4g8mh thank you for taking the time to reach out through our Xfinity Community Forum. I definitely understand the concern if a line has been cut. Are your services completely off at this time? In order for us to schedule a technician I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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