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user_oqlfrx
1st Topic

2 Messages

Wednesday, October 23rd, 2024

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Loss of Connection and buffering

I need help please. I keep getting lost connection and low bandwidth. According to the test on the app, I've got good speed but that doesn't account for the buffering and losing the internet.  We did have flooding in the city, but this is getting bad. Can someone check the lines or the router - I've rebooted multiple times nothing is working. The AI Chat is not letting me add in responses and there is no phone number to call. I need help please

Question

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Updated 

10 months ago

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EG

Expert

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112.3K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAldrik

Official Employee

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2.2K Messages

10 months ago

Thank you for reaching out to us @user_oqlfrx! Our team can certainly take a further look! Are you experiencing these issues on a wireless connection, hardwired connection using an ethernet cable, or both? Are all devices experiencing this issue at the same time or is it only impacting certain devices?

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user_oqlfrx

2 Messages

All devices are experiencing issues. I look at the app, sometimes my devices are all connected and a check again a few minutes later they are not. This includes laptop, YouTube TV and security devices. 

10 months ago

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XfinityAmandaB

Official Employee

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2.5K Messages

 

user_oqlfrx When the devices disconnect have you noticed if the modem resets at that time or the lights change on the modem?

 

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10 months ago

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