Loss of CBS

I have been a customer since 1992 and have never experienced a loss of a channel. I feel like this is a ploy to be able to raise the cost. I pay close to $400 a month and have not seen a discount since losing CBS…what’s up with that. Either bring back CBS, lower the rate or be prepared to lose long time customers.

This conversation has been merged. Please refer the main conversation:

E. W. Scripps Programming Agreement Expired

Responses

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XfinityCarolyn

Official Employee

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206 Messages

25 days ago

@Volsgal, please know we pay programmers to bring you the entertainment you love, and many reasonable offers have been made, but they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

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user_fvri7s

Visitor

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2 Messages

I feel sure that xfinity is not just negotiating on behalf of customers. If they are, tell us how much the bill would go up and let us have a say in the matter. I promise Xfinity is losing something else or they would simply jack up the price and move on. Leverage is at risk in my opinion.

25 days ago

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user_98a2bb

Visitor

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3 Messages

24 days ago

Please resolve this contract dispute so that programming (CBS) can resume.

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XfinityJohnG

Official Employee

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2.8K Messages

Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

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24 days ago

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Volsgal

Visitor

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4 Messages

24 days ago

Is there going to be a refund for the loss of this station? As much as people are paying for XFinity there should be refunds for the loss of the channel for so long…otherwise people, You Tube TV is looking better all the time!!

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XfinityAldrik

Official Employee

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2.5K Messages

If there is a Broadcast TV fee on your monthly statement, there will be an itemized credit proactively applied to the account @Volsgal.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

24 days ago

0

Customer Service

Volsgal

Loss of CBS

XfinityCarolyn

user_fvri7s

user_98a2bb

XfinityJohnG

Volsgal

XfinityAldrik

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