Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be the Xfin-service. But an Ai-Bot is not gonna give me the chance to hone in on this -- nuance.

I'm looking for possible answers. She is now out of town at a hotel. She's walked outside, cannot reach me. I try calling her, cannot reach her. We can Text, she can share her location weith me.

Ai-Bot will never get to this level of a problem. Are there any other possible answers out there? Airplane Mode is not on. We could communicate fine before her trip. An area service issue? Doubt it. It's a big city and other people she works with are talking on their phones.

I hate to leave Xfin for something like this. AT&T never gave us this issue. Maybe the extra monies was worth it. Maybe I'm impatient and angry. What is the answer to this failure? ANy suggestions?