Losing ACP because of false non-usage.
Yesterday, I recieved an email from you people claiming that I have not used my internet in 30 days and that I would be losing my ACP benefits on the 15th if I did not start using it. Looking at the data usage on my account, it claims that I have not used the internet since June. This is outrageously false, contradicting the fact that my ethernet connection shows over 100 gigabytes of network traffic in the past month and the fact that I'm using it right now in order to make this complaint.
I attempted to resolve this using your customer support phoneline, but the person I ended up speaking with in billing was never told about this policy and took a full ten minutes just to find it in your system, and had no idea how to resolve this.
The person I was transferred to in the Internet Essentials department was even worse, as she clearly was not paying attention and kept repeating the same line that there was nothing to worry about, despite my recieving a warning and confirming it with your billing department.
Now, 24 hours later, the usage statistics are exactly the same. No matter what I try on my end, I am not recognized as using the internet. The deadline you gave me is fast approaching, and I refuse to accept losing my internet over YOUR inability to take even the most basic of metrics.