Losing a long time customer

@user_19x4fm

 

Thank you for reaching out to our social media team, it’s great we can connect this way! I understand the need to have a plan that fits my budget for the services I love and need. Our awesome self-service link https://www.xfinity.com/planbuilder  once you sign in, we'll give you access to the prices and promotional offers your account is eligible for.

 

If you're having trouble with the link or don't see any options, go ahead and shoot me a direct message with your full name and full address,

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

 

Xfinity may be the worst managed company.  Either the management team is clueless or does not care (they needs to be fired).  The internet service through cable (mono player in many areas) is actually not bad and probably meets majority of the intended customers.  But everything else are just mess.  No wonder they are losing all the customers and its stock tanked, likely will continue.  The management team needs to take a BASIC business class.

Being a former customer (current stock holder), it is just amazed that how poorly the business is being run.

1.  Trying to call the Xfinity phone # would require anyone with the patience of a "lost mind".  Ancient AI interface & Outsource just not working.

2.  Losing customer to other players- who cares - we (xfinity) will just keep rising rate - not responding to the competition.  For an existing customer, I'm sure Xfinity would still make $$ by matching with new player since no new effort be involved.  The actual service is not that bad.  Never need a call during my 4-year Xfinity service. 

3.  After disconnect, trying to pay the balance of the bill is a mountain-climbing undertaking.  Rather than fighting for so called disconnect/exiting fee ($40), I still have not able to paid it yet.  Online payment is not option. phone call requires a patience of a lost mind (never able to talk to any real person yet).  I may have to drop in actual store to do it or let Xfinity to collect it (as least i can pay it).

4.  Xfinity, under the Comcast umbrella, has so many potentials to combine its excellent content with infrastructure.  But it is so poorly managed just beyond believe.