1 Message
Loose XFi Gateway Power cable
Hello,
The power cable on my Xfinity Gateway router is very loose on the router side. Any movement of the router is sufficient to knock out the power to it, resulting in a loss of service. Please help.
1 Message
Hello,
The power cable on my Xfinity Gateway router is very loose on the router side. Any movement of the router is sufficient to knock out the power to it, resulting in a loss of service. Please help.
EG
Expert
•
117.1K Messages
2 years ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCSheila
Retired Employee
•
1.1K Messages
2 years ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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