Visitor
•
1 Message
Loose cable wire
The energy company said the cable wire to the pole outside is loose and that’s why we don’t have internet. Need someone to come out asap
Visitor
•
1 Message
The energy company said the cable wire to the pole outside is loose and that’s why we don’t have internet. Need someone to come out asap
XfinityJeffB
Official Employee
•
562 Messages
16 hours ago
Hello user_ig7ari, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. Since we will need to get your account information (Name, address, etc), it is best to keep that info private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0