Visitor
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1 Message
Looks like your move requires a bit of extra attention
im currently in the process of try to get internet from my current address to a different address, but when i put in the address and the date. it accepts everything but then gives me and error message with the following "Looks like your move requires a bit of extra attention". i called the number that was provided and was on hold for a hot minute and didn't get through to a rep. i'm just looking to troubleshoot and see if there is anyway i can fix this myself. i am also trying to get the student offer since it's available and I'm a student.
EG
Expert
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113.2K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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974 Messages
1 month ago
Good morning @user_3wg2sm, our team would be happy to assist with your move.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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