chofan's profile

New Poster


1 Message

Wed, Dec 30, 2020 3:00 AM

Looks like you can't make changes to this plan. Please contact the account owner to continue.

I purchased an xfinity plan two months ago, it was doing great until last month. All my devices can not connect to the internet and I have to spend an extra 50 dollars to keep my internet working on this computer. I am the only owner of this account and already taken this address after the last owner left, all problems should've been solved but why is this happening, please help.



Official Employee


2.3K Messages

5 m ago

Hello @chofan, thanks for reaching out to us about your service not working. We apologize for the delay but would be more than happy to assist you. We would like to get your account pulled up in order to further investigate, can you please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

New to the Community?

Start Here