Visitor
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1 Message
'Looks like something went wrong' while trying to order equipment upgrade
I've been trying for a couple of weeks to upgrade my gateway, but I keep getting the message: "Looks like something went wrong". I've tried from my iPhone, using different browsers and multiple computers, but I get the same result. Can someone please help me complete my order?
XfinityJohnG
Official Employee
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3.2K Messages
1 hour ago
Thank you very much for reaching out to our team here. I will be happy to assist you from here with any equipment upgrades. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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