Skip to main content

    Support

    Offers

U
user_051827
1st Topic

Visitor

 • 

2 Messages

Saturday, August 13th, 2022 9:39 PM

Closed

Looks Like Something Went Wrong. Please Reload The Page And Try Again

For the past few months whenever I try to pay my internet bill this error message always pops up. I can successfully log into my Xfinity account yet after that everything is pretty much useless. I can not pay my bill through my phone browser, computer, or even the app.. It is very frustrating having to call customer support and pay through calls when the website exists. Any ideas on how to fix this? 

Question

 • 

Updated 

2 years ago

1.5K

3

0

Was this helpful?

CCTimothyA

Problem Solver

 • 

785 Messages

3 years ago

@user_051827 Thank you for reaching out and bringing this to our attention. I can see how that would be frustrating. I love being able to pay my bill through the app. We would love to look into this for you. Have you had a chance to clear your cache and cookies from your computer? 

 

2

0

user_051827

Visitor

 • 

2 Messages

@XfinityTimothyA​ 

I have tried, still shows same error message.

3 years ago

0

XfinityMichaelC

Official Employee

 • 

4.2K Messages

Thank you for attempting to try that, @user_051827! It looks like we might need to have a closer look into this for you. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_b44beb

Visitor

 • 

1 Message

2 years ago

I have the same problem. I’ve tried to make an early payment to use Apple Pay. It just keep on showing “Looks like something went wrong “ and no matter how many times I reload and try again. Customer support with chat and phone call can’t provide solution even after I asked for elevation. They just transferred me to Apple Card support which I don’t think where the problem is because I can make other Apple Card transactions without any problem. It’s very frustrating experience that Xfinity can’t make it work. I really want their software works on line.

1

0

XfinityAmandaB

Official Employee

 • 

1.9K Messages

@user_b44beb To make sure are you trying to make your payment using apple pay by using the steps located here? https://www.xfinity.com/support/articles/apple-pay-comcast-bill

 

There are device requirements as well as browser requirements to use Apple Pay correctly to make your payments online. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_e3d3f3

Visitor

 • 

1 Message

2 years ago

I have the same issue on both Chrome and Safari. It worked as expected during the last few months.

1

0

CCKimberly1

Official Employee

 • 

842 Messages

As silly as it sounds, when I went to use my ApplePay the other day, online, I received a similar message and come to find out, the card was expired. Is the card and cvv vode all current at up to date? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here