Hi, @user_5dblir. We appreicate you reaching out over the Xfinity Community Forums with your request to update internet and mobile promotional rates. You're in the right place!
You have two options available:
1. Access your account in the Xfinity app or website to manage your plan and select the next best promotional rate that you find available. For step-by-step instructions feel free to follow this link to: https://www.xfinity.com/support/articles/upgrade-latest-xfinity-plan
2. We can assist from here, our Digital Care Team has the option to see the plans available and process the changes with your consest.
If you'd like to go with option 2, please send our team a direct message with your full name and full address.
To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "Start new conversation" (pencil and paper) icon • In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
EG
Expert
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123K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNasser
Official Employee
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48 Messages
55 minutes ago
Thanks for moving the post over, @EG!
Hi, @user_5dblir. We appreicate you reaching out over the Xfinity Community Forums with your request to update internet and mobile promotional rates. You're in the right place!
You have two options available:
1. Access your account in the Xfinity app or website to manage your plan and select the next best promotional rate that you find available. For step-by-step instructions feel free to follow this link to: https://www.xfinity.com/support/articles/upgrade-latest-xfinity-plan
2. We can assist from here, our Digital Care Team has the option to see the plans available and process the changes with your consest.
If you'd like to go with option 2, please send our team a direct message with your full name and full address.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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