Visitor
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2 Messages
Looking to ugrade from an XB8 to an XB10
I've been looking to upgrade my XB8 to an XB10 for some time now and can't find a way to do so.
I upgrade my internet to the 2 Gbps and never got an option to upgrade when I heard it was being prioritized to the top tiers.
Either way, I've had to restart my XB8 in 2025 countless of times I lost count because of slow internet to losing my doorbells wifi to not having enough range for the backyard.
I've done it all to see if it needed a firmware upgrade to restarting it via the Xfinity App but now I'm hoping I'll get better performance with the XB10 over the XB8.
EG
Expert
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115.2K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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804 Messages
3 hours ago
Hey there @GTXJB! The XB10 Gateway is currently reserved for customers in markets with symmetrical speed tiers (where upload and download speeds are equal, such as 1 Gbps up / 1 Gbps down or 2 Gbps up / 2 Gbps down). If your 2 Gbps plan is a 'mid-split' upgrade (e.g., 2 Gbps down / 200–350 Mbps up), the XB8 is still the standard compatible device for that tier.
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