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GTXJB
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Friday, January 2nd, 2026 8:22 PM

Looking to ugrade from an XB8 to an XB10

I've been looking to upgrade my XB8 to an XB10 for some time now and can't find a way to do so.

I upgrade my internet to the 2 Gbps and never got an option to upgrade when I heard it was being prioritized to the top tiers.

Either way, I've had to restart my XB8 in 2025 countless of times I lost count because of slow internet to losing my doorbells wifi to not having enough range for the backyard.

I've done it all to see if it needed a firmware upgrade to restarting it via the Xfinity App but now I'm hoping I'll get better performance with the XB10 over the XB8.

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55 minutes ago

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EG

Expert

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115.2K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityQuemekia

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2 hours ago

Hey there @GTXJB! The XB10 Gateway is currently reserved for customers in markets with symmetrical speed tiers (where upload and download speeds are equal, such as 1 Gbps up / 1 Gbps down or 2 Gbps up / 2 Gbps down). If your 2 Gbps plan is a 'mid-split' upgrade (e.g., 2 Gbps down / 200–350 Mbps up), the XB8 is still the standard compatible device for that tier.

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GTXJB

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@XfinityQuemekia​ thanks for the response. 

So technically my area/region (Chicago metro area) still doesn't have the X Class internet?

Are we expecting this anytime soon so I'm able to upgrade to the XB10?

Thanks

(edited)

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1 hour ago

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XfinityQuemekia

Official Employee

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803 Messages

That is a great question @GTXJB. We are actively expanding the network across the country, but the rollout is gradual. You'll want to check availability periodically.

Checking for X-Class availability is quick and easy! 

Go to the official Xfinity availability checker at xfinity.com/planbuilder. 

  • Enter your full service address to view the specific plans and speed tiers available in your neighborhood.
  • Look for speed tiers that offer symmetrical speeds, such as 1 Gbps down / 1 Gbps up or 2 Gbps down / 2 Gbps up. These are the X-Class  options.
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55 minutes ago

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