Regular Visitor
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10 Messages
Looking to renew my contract/courtesy adjustment. Must continue my cable card.
Hi,
I am looking to communicate with a representative who can help me renew my courtesy adjustment or sign up for a new 1-2 year contract. I really like the current plan I am on. My courtesy adjustment will expire at the end of this month. Importantly, I need to keep my cable card active.
I can't find a way to accomplish this online through the billing portal.
Thank you.
Accepted Solution
XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Great question!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityGabby
Official Employee
•
1.5K Messages
1 year ago
Hello, @cablepdx. Thank you for reaching our team on Forums regarding your services. We appreciate you attempting to manage your services online we can certainly help and check our promotions. Can you please send a DM with your full name and full service address to further assist?
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