Frequent Visitor
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9 Messages
Looking to get WiFi Pro Extender battery.
Ordered and received the WiFi pro extender but need the back up battery. There was no option to order it when ordering the pro extender. Kind of defeats the purpose if you need to beg for the battery after purchase. I understand it’s $60.
XfinityShawn
Official Employee
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2.6K Messages
15 hours ago
@davidm6 My team can further help you today as it will require us to obtain your account details.
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
[Edited to add How to DM link / username updated to remove last name]
(edited)
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EG
Expert
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120.4K Messages
1 hour ago
Concern moved here to the Customer Service help section.
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