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Jackob2545
1st Topic

3 Messages

Thursday, December 26th, 2024 10:22 PM

Looking to get Gigabit x10 at my residence

Hello, 

I am trying to inquire on getting Gigabit x10 service at my residence. 

Thank you! 

Question

 • 

Updated 

5 months ago

96

1

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CC_Tony

Retired Employee

 • 

1.4K Messages

5 months ago

@Jackob2545
Hello there! Thank you for taking the time to reach out. I hope your holiday season has gone well! Have you ever put in a Gig x10 request at this address?

Also, keep in mind that the service is currently charged at the following prices. This does not include additional construction costs if required.

  • $299.95 – Monthly recurring charge.
  • $500 – One-time installation charge.
  • $500 – One-time activation charge.
  • $19.95 – Monthly equipment fee




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Jackob2545

3 Messages

I have not. I fully understand the fee's included. Would like to know if the service is available and what the total cost would be to get setup. Thank you

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5 months ago

0

Jackob2545

3 Messages

My apologies, following this post i did send in a request through the direct message options. 

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5 months ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

Perfect, @Jackob2545. I just had to make sure we were clear to submit the request. Requests can only be submitted every so often to help prevent a backlog. Go ahead and send a DM to Xfinity Support with your full name and address to get started.

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

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5 months ago

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