iFred's profile

Visitor

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3 Messages

Thu, Sep 22, 2022 4:30 PM

Looking to get Gigabit Pro (x6?)

Howdy!

I am looking to get setup with Gigabit Pro and with a bit of Googling, found that I needed to reach out to Customer Support. Is this the right avenue or is there a product page that I can go to where I can check for availability and sign up for a service appointment?

Thanks!

Official Employee

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404 Messages

12 d ago

@iFred That is an excellent question. In order to be eligible for Gigabit X6 you will need to meet these requirements. https://comca.st/3DHLTdj

 

For Gig Pro we would need to submit a serviceability ticket to determine if your home is eligible. 

Visitor

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3 Messages

@XfinityZacharyA​ thanks for the quick reply! I am well within the requirements, so provided they can get the fibre lit, then I should be good. Can I send you a DM with details needed for a serviceability ticket?

Official Employee

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404 Messages

12 d ago

I am glad to hear that! Yes you can.

Could you please send our team a private message with your full name and full address?

 

To send a Private message to Xfinity Support from any Forum page:

 

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Visitor

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3 Messages

12 d ago

Thanks for the help!

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