Visitor
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1 Message
Looking to downgrade to an internet-only plan
Greetings - I have been shopping/looking at Quantum Fiber and with their deals at 70/month for life for 2g up/down, it is extremely tempting. Hoping I can dialog with someone in customer retention to see what may be available in terms of downgrading to an internet only plan that is competitive with ATT. I tried calling to do this and it was frustrating speaking with someone who tried to upsell me instead on mobile service, etc.
XfinityRaf
Official Employee
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1.2K Messages
7 hours ago
Hi there @user_a0e5db. You've come to the right place to help with your account change request. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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