Visitor
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11 Messages
Looking to downgrade my internet plan
I signed up for the new multi-gig 2100/300 plan last month and was having latency/disconnect issues. A tech came out and fixed a coax connection and it was fine for a few days but it's been very spotty over the past month. I'd like to just go back down to 1gig for stability.
Do I just do this through the web and 'change speed'? I saw there were new 5-year pricing plans now - can I set that up as well?
XfinityKei
Official Employee
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1.7K Messages
8 hours ago
@user_x5lk5s I can help you with changing your plan and looking into what offers and five year deals we have. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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