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user_vdegvm
1st Topic

2 Messages

Wednesday, January 3rd, 2024 11:18 PM

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Looking to change my Xfinity internet speed

Hi, 

I have taken an Xfinity internet plan for 1000 Mbps download speed with a 2 year contract. However, with an update in my living situation, I am finding this speed much more than is needed for me, and would like to switch to a lower speed (like 200 Mbps). Is there any way I could start this process? The Xfinity app doesn't allow me to do so, and suggested I speak to a representative.

Question

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Updated 

1 year ago

961

4

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EG

Expert

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110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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1.8K Messages

1 year ago

Hi there, @user_vdegvm ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you downgrading your internet service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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user_vdegvm

2 Messages

Thanks Richard!

I have posted a private message to Xfinity support like you suggested. Hoping it goes through. 

Anchit

1 year ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

1 year ago

It was a pleasure working with you in private, @user_vdegvm Please don't ever hesitate to reach back out to us, we'll always be here to assist you with any questions or concerns you may have.-Richard

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user_968911

Visitor

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1 Message

1 year ago

How will downgrading my speed from 150 mg to 50mg affect my services iPad phones cable tv internet.

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XfinityRoberto

Official Employee

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1.7K Messages

Hi there @user_968911. Thank you so much for reaching out to us today regarding your Internet speeds concerns. We know your time is valuable and we will make sure to take care of your concerns in a timely manner. Now if I may ask, what do you do with your Internet service? Do you game online, stream movies, download big files? Also how many devices are connected to the Internet? I want to identify and see if downgrading will be a better option for you or not. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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