Looking for updates on repair to a cut line

Question

Landscapers cut me and my neighbors internet line. I reached out to customer service and they made an appointment for today for a technician but I have nothing on my portal to check the status

XfinityBenjaminM · Answer

user_y5c0wa Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the appointment you mentioned and see what is going on. We also see the Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond to your DM shortly, but please remember to follow the process going forward.

XfinityNatalie · Answer

user_y5c0wa, Thanks for allowing us to help you get an appointment to repair the line recently. It has been a pleasure working with you. We hope you have a wonderful rest of your week ahead!

Customer Service

user_y5c0wa

Looking for updates on repair to a cut line

XfinityBenjaminM

XfinityNatalie

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