Looking for updates on repair to a cut line

user_y5c0wa Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the appointment you mentioned and see what is going on. We also see the Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond to your DM shortly, but please remember to follow the process going forward.