Visitor
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1 Message
Looking for help with Equipment on my account
I have been getting messages from an automated service about equipment on my account but am unable to address the equipment. Is it possible to get in touch with a representative to sort it out?
XfinityAmira
Official Employee
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4.5K Messages
9 hours ago
Hi user_4trk96! Thanks for taking the time to visit our Xfinity Forum. We value you as a customer, and please know my team is always here to support you. We would be more than happy to look into and address this equipment concern for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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