Visitor
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1 Message
Looking for help cancelling TV while keeping and potentially upgrading internet
Looking for help canceling Xfinity TV while keeping/upgrading Internet
I’m trying to remove TV service from my account while keeping Xfinity Internet and potentially upgrading my current Internet plan.
I’ve already attempted to do this through the Xfinity app/Assistant, but it will only allow me to schedule a callback, and the earliest available appointment is nearly a week away. I don’t want to wait that long to make a change to my service.
My decision to cancel TV is final, but I would like to remain an Xfinity Internet customer. I’m happy to review available Internet-only plans and potentially upgrade my speed as part of the change.
Can an Xfinity Support representative please help me process the TV cancellation and move my account to an Internet-only plan?
Thank you!
XfinityAbby
Official Employee
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1.1K Messages
3 hours ago
Hello @user_ut60h9 thank you for reaching out on our community forum! We would be happy to assist you with review your account and making those changes.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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