Hello ,user_4g59b9 thank you for reaching out with these questions regarding Gigabit Pro availability. We'd be happy to work with you to see if the new home is eligible for Gigabit Pro.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
EG
Expert
•
110K Messages
9 months ago
@user_4g59b9
Sending an unrequested direct message to the support team is a violation of their forum guidelines. Please see this post about direct messaging;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
(edited)
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EG
Expert
•
110K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
•
1.6K Messages
9 months ago
Hello ,user_4g59b9 thank you for reaching out with these questions regarding Gigabit Pro availability. We'd be happy to work with you to see if the new home is eligible for Gigabit Pro.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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