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user_mig23g
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Visitor

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1 Message

10/26/2026 4:21 AM

Looking for assistance with an Internet-Only promotion

Hello,
I am looking for assistance from a corporate digital care specialist to review the available promotional offers for my account. My goal is to secure a standalone, internet-only plan.
I recently attempted to navigate this via the standard online chat, but the agent was incredibly aggressive and high-pressure about forcing an Xfinity Mobile bundle onto my plan, insisting on an IMEI number. When I remained adamant about not switching carriers and allowed the chat to timeout, the agent seemingly retaliated by flooding my phone with roughly 9 automated SMS spam alerts and multiple emails within a span of less than two minutes. It was a highly uncomfortable and frustrating experience that left me incredibly dissatisfied.

Could a representative please help me look at standalone, internet-only packages currently available for my account tier? I am currently on the 500 Mbps tier and would like to find a promotional rate closer to what I was originally paying. I am strictly looking for a clean internet promotion. 

Thank you for your time and assistance.

Question

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Updated 

3 hours ago

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EG

Expert

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122.5K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

Official Employee

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2.5K Messages

3 hours ago

Good Morning, @user_mig23g! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to reach out to get assistance on the account, it certainly is not what we want for our customers. I would be more than happy to look into the account, and explore options with Internet. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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