Looking for a real person to help me purchase my build my own plan.

user_0d5o8r, Hi there! Thanks for taking the time our of your day to visit XFINITY. I know how convenient it is to build your plan without any errors. I am sorry to learn about this experience. We appreciate you greatly for your patience while waiting for a response as we are available 7 days a week between 6:00 am - 12:00 am EST. You've messaged the right team. We are a group of expert specialists who are dedicated to resolving errors such as this when building your plan. We can help! To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.