jbae's profile

Frequent Visitor


7 Messages

Sat, Apr 30, 2022 10:12 AM

Looking for a new deal

I'm a long time customer and the promotional deal I was on is ending in a few days. I'm requesting a representative to respond so we can discuss options. I only want internet service - no telephone or television.

Thank you,

Accepted Solution

Official Employee


244 Messages


Hello @jbae I hope you are well! Thank you so much for reaching out to us for help with you account and a new promotion. I would love to check out our options and help make sure that your account and service is working perfectly for you. If you would please send us a direct message with your name and service address I will dig into the details and find something that fits your needs. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it



1 Message


I’m looking for tv internet 

Official Employee


343 Messages

Hello, and thank you for your interest in adding TV and Internet into your home. We have made it easier than ever to sign up for Xfinity service. Please, use our amazing website linked here, to find your address, and shop for service. Once you find the service you want, add it to the cart, and select check out. 👍

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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