Long-standing Xfinity mobile trade-in dispute request for executive review

I am requesting escalation to Executive Customer Relations regarding a long-standing Xfinity Mobile billing and trade-in dispute involving two iPhone 14 devices. This matter has been ongoing since approximately October 2025.

I have made repeated phone calls and multiple in-person store visits, and I have received conflicting explanations regarding the status of the two trade-in devices and the promotional credits. I am not requesting another first-level customer service review. I am requesting contact from an Executive Customer Relations representative with authority to review the complete account, billing, trade-in, and device history.

The dispute also involves the current disposition of the two surrendered iPhone 14 devices and the absence of consistent written documentation explaining their status.

I have a detailed chronology and supporting documentation available privately if requested.