Visitor
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1 Message
Long time user first time caller
Hi! I’ve been an Xfinity customer for over five years. I’m currently paying $124/month for Gigabit Extra (1.2 Gbps) internet.
I’ve recently found a competing fiber offer from Sonic for $49.99/month for the first year and $59.99/month afterward.
I’d prefer to stay with Xfinity, but I can’t justify paying $124/month when significantly less expensive alternatives are available.
I’d like to keep my current 1.2 Gbps speed and my own modem/router equipment. Can someone review my account for the best available loyalty, retention, or existing-customer promotions?
I’m specifically interested in any current plans with a long-term price guarantee. I’d appreciate handling this entirely through messaging rather than a phone call.
Thank you!
EG
Expert
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123K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTonya
Official Employee
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29 Messages
3 hours ago
Hello @user_2s8l6
Thank you for reaching out to us here on Xfinity Forums! First, thank you for choosing Xfinity and for being with us for over five years. We truly appreciate your loyalty! You’ve reached the right place, and I’d be happy to review your current services, learn what you’re looking for, and explore the available package options with you.
To take a closer look at the options available for your account, we’ll need to continue the conversation through Direct Message.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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