user_7iene4, thank you for reaching out to Xfinity Support. We appreciate you being with us for the past 20 years. The new customer pricing is offered as an industry standard one-time incentive for signing up for new service, though it can be frustrating to long-time customers. We'll find the best deal that we have for you. If you would like to work with us, please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7 Type your message in the text area near the bottom of the window.
EG
Expert
•
118.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
•
2.6K Messages
2 hours ago
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7 Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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