Long Term Internet Customers getting ripped off

I already spoke with three different xfinity employees, gave them all my info, and they all said the same thing, not available to existing customers.  One even said that xfinity was rolling out this deal to all current customers, but didn't want to or couldn't give me a timeline of when.  This means never.  My big complaint, and that should be of all other long term customers is that this new customer price is not for a few months or even a year.  This is for 5 years, a huge savings with no contract.  Give me a break, I hope more customers see the non-loyalty you offer to long term xfinity customers.  Send me a direct ph number that I can speak to a real person so they can express to me why xfinity chooses new/switching customers over long term customers.  I'm sure your customer base would appreciate an explanation.  Again, this is not a short term come to our company deal for new customers, this is 5 years of thousands of dollars of savings.  Do you see a difference?  I sure do.

Your reply is so generic that it would seem that you did not even read my last message.  Are you an AI bot? As stated two times before, I have already tried to speak with three different xfinity representatives with no help.  So you stating, "if I change my mind and would like us to help with your rate concerns" is a blanket statement that does absolutely nothing because I already have tried to speak with three different people with xfinity.  So can you explain what you mean that if I "change my mind" you can help me.  I already have asked for information regarding the extreme cost difference over 5 years you are offering fly by night customers, nothing will change, and xfinity is still turning a blind eye to long term customers hoping that no one will speak up.  I think it is time to start posting this conversation to socials and let the public decide how xfinity wants to treat their long term customers.

Hello @user_npwr35,  As mentioned earlier, your concerns and feedback will be shared with our management team for review. When we said “if you change your mind,” we were referring to the option of discussing the available promotions for which your account is eligible. If you’d like, we can go over those details here in the DM. We understand you’ve already spoken with multiple agents about new customer promotions, and unfortunately, your account isn’t eligible for those at this time. We know this can be frustrating, and we truly appreciate your patience. If you’d like, we’d be happy to review the available packages with you and find the best option for your needs.

Well it has now been 14 days since the initial post and no response from xfinity via email, phone call, or text.  Your statement of: "I appreciate your feedback and perspective on this matter. I will pass this along to our management team for review." seems to have no real meaning.  I hope someone from management knows that they are overlooking their current customer base.  They probably to know and really could care less, still waiting for a real response from someone that will actually speak with me and let me know why xfinity decides to reward new customers with a $4,320 bonus over 5 years, and turn a blind eye to us "loyal" customers.