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user_npwr35
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Monday, December 15th, 2025 4:14 AM

Long Term Internet Customers getting ripped off

Xfinity, you have offered a deal for new customers this holiday season for a guaranteed 5 years of 1 gig @ $50 /month.  However when I inquired with two of your online people and one phone representative they reassured me that although I've been with xfinity internet for over 7 years that I do not qualify.  This could be a savings for loyal longterm customers, but you are choosing to ignore them.  In my case that savings over 5 years would be $4,320.  This seems very uncaring to your long term customers.  I know I am a very, very insignificant account in the grand scheme of xfinity, but I thought voicing my frustration would wake up your long term customers and rethink why they are paying more than fly by night internet hoppers.  Long-term customers used to mean something to businesses, but it seems not anymore with xfinity.  I hope xfinity reaches out and resolves this.

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2 hours ago

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XfinityDilary

Official Employee

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2.9K Messages

4 hours ago

Thanks for posting on our community forums for assistance, user_npwr35. I'm sorry to hear about the rate not being available. I know how frustrating this can be, and I'd like to help. Some offers are only available for first-time subscribers, but we can check on our end to see if there's a similar offer available for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

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user_npwr35

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2 Messages

I already spoke with three different xfinity employees, gave them all my info, and they all said the same thing, not available to existing customers.  One even said that xfinity was rolling out this deal to all current customers, but didn't want to or couldn't give me a timeline of when.  This means never.  My big complaint, and that should be of all other long term customers is that this new customer price is not for a few months or even a year.  This is for 5 years, a huge savings with no contract.  Give me a break, I hope more customers see the non-loyalty you offer to long term xfinity customers.  Send me a direct ph number that I can speak to a real person so they can express to me why xfinity chooses new/switching customers over long term customers.  I'm sure your customer base would appreciate an explanation.  Again, this is not a short term come to our company deal for new customers, this is 5 years of thousands of dollars of savings.  Do you see a difference?  I sure do.

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2 hours ago

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XfinityDilary

Official Employee

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2.9K Messages

 

user_npwr35, I appreciate your feedback and perspective on this matter. I will pass this along to our management team for review. If you change your mind and would like us to help with your rate concerns, don't hesitate to let us know. We can help anytime! 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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