Visitor
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2 Messages
Long standing customer with xfinity with 2 locations , get no price break
we currently have a home location and beach condo location , yet we get no price break for having 2 locations and being a very long customer with xfinity . i just asked on the the phone to an xfinity rep to give us the a better TV channel deal , they only came back with the same old deal we had early this year . We will be switching to Verizon Fios after all these years
XfinityJon
Official Employee
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1.5K Messages
12 hours ago
Good afternoon user_nk9dck. We do appreciate you being a long-time Xfinity Member. I will be happy to review your account. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_nk9dck
Visitor
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2 Messages
12 hours ago
We currently have 2 Xfinity locations. We have been with xfinity for many years,However we do not get any price break for having 2 locations. At our condo location I asked the xfinity rep to give us a more TV channels at our beach condo location . We are not there that often . The rep only offered your standard bundle , which we had before. No break for being a very long standing customer with xfinity and having a home and beach condo plan with xfinity. After all these years you now force us to move our 2 accounts to Verizon Fios. We will be taking action next week.
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