Visitor
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1 Message
Long Shipping Time for WiFi Extender
I ordered a WiFi extender from the Xfinity website nearly three weeks ago (April 30), and received a confirmation email immediately after. However, I have since not received any correspondence related to my order. I was told to expect 5-10 business days for the extender to ship, but 12 business days later I'm beginning to wonder if I'm ever going to receive what I ordered.
XfinityLinda
Official Employee
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2.5K Messages
3 hours ago
Oh, no! Thanks for meeting us here in our community about your WiFi extender order, @DM145. You're right, it shouldn't take that long unless they are on backorder, but you would've been notified. I'll be happy to look into this for you. In order to do so, I'll have to get your full name and service address in a Direct Message. I look forward to hearing from you.
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• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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