Visitor
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5 Messages
Long Distance to House
I had a Comcast tech out today to run a line from the power pole to the house. Turns out it is a 375 foot run and they will not hook up my service. I am told they will not guarantee the reliability of the signal beyond 300 feet. The tech tells me I could pay to have Comcast run a heavier gauge cable through my conduit to the house, but it would be thousands of dollars.
My question is if I purchase 375' of 8 or 10 gauge coax and pull the wire from the Comcast pole to the house, will Comcast then drop a line off of the pole and connect to my coax running to the house? Is 8 or 10 gauge coax sufficient for a 375' run?
My frustration is that I can not talk to anyone at comcast that will give me a straight answer.
EG
Expert
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106.6K Messages
7 days ago
The concern is not "Home Security Devices And Equipment" help related.............. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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591 Messages
7 days ago
@Flirodr That would be quite frustrating anticipating getting a connection to our awesome service only to bump into a road block. As mentioned by the tech going past 300 feet we can't guarantee a reliable connection. To answer you question on whether or not you can run the coax yourself and pull the cable would be a better question for our serviceability team as they handle these types of inquiries and would be best suited to answer any questions you have regarding that request. If you could please send me a DM with your first and last name along with your full-service address, we can get started creating a ticket for that team to review.
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