U

Tuesday, June 25th, 2024 2:19 AM

Lol. This is pathetic

I just wrote a long post about my problems just trying to REPORT an outage to Comcast. Of course “oh no, problem! Deleted!”  So even the mechanism to complain about bad customer service is broken. 

look. Its not my modem. There is an outage in my area. I want to report it. Stop telling me to restart/unplug my modem ( i have at lest 5 times and yes all the cables are tight) and get someone to look into the issue!

my equipment is fine. My internet is off. If the only “solution” anyone can think of is upselling me on your less performant modem that I have to rent for $10 per month, forget it. 

Visitor

 • 

1 Message

30 days ago

$18 a month is the last listed cost before I got my own modem

Expert

 • 

104.8K Messages

29 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.3K Messages

29 days ago

Hello, @user_z7v2na. I'm sorry to hear you're currently experiencing internet service issues due to this service interruption. Just in case you weren't aware, you can find more information on any service interruptions on the Xfinity app or on this link https://www.xfinity.com/support/status.

 

I would be more than happy to review your account to see what's going on in your area. May I please have your first and last name including your full service address?

forum icon

New to the Community?

Start Here