Visitor
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1 Message
logging in to new account service
I just started my service with xfinity and i received and email to confirm my email and now every time i log in, no matter the browser, i am instantly logged out. when i try to log in on the app i am met with You signed in successfully, but you must be an Xfinity user to enjoy this service. ive tried looking up my xfinity user ID with my phone number and ive tried with my email and it says they don’t match the records. i am yet to even attempt to set up my own modem and router bc they haven’t came yet, however there is an xfinity hotspot where i am and i cant even access that bc i cant stay logged in for longer than 2 seconds but apparently my account doesn’t exist but i verified my phone number and email for this “nonexistent” account. cmon bruh xfinity fix this
EG
Expert
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110.2K Messages
2 years ago
The concern is not "Xfinity Home Security / Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCTimothyA
Problem Solver
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785 Messages
2 years ago
@antstrujillo17 Thank you for reaching out and brining this to our attention. I can unxerstand the frustration this has caused you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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