Log in assistance

@Vnicolev

Thank you for reaching out to our Forums team , it’s great we can connect this way! We are excited you decided to join the Xfinity family! Let's go ahead and make sure your order was fully processed, If you could please send our team a direct message with your full name and full address,

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it