Visitor
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7 Messages
Lodge formal complaint
I have low hanging wires I can TOUCH for at least 18 months with no response and have submitted at least two tickets, have told two subcontractors who each said they would submit tickets, and have told an Xfinity field employee who was up on a pole who said it needed to go to the “construction” department who also said he would submit a ticket. This is over the course of about a year and a half. Still no response from Xfinity. Our fence contractor refused to work in the area. We can’t sell our house with this apparent hazard. DO SOMETHING. This is irresponsible. There are no reasonable excuses.
XfinityJosephA
Official Employee
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2K Messages
1 month ago
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user_434m0h
Visitor
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7 Messages
1 month ago
The interface, I am viewing does not show what you describe, “Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.”
can you tell me how to view this in the Xfinity app?
I’m on my phone using forms.xfinity.com
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user_434m0h
Visitor
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7 Messages
1 month ago
Yes, I am signed in with my credentials. Why is it so hard to communicate privately? I can’t tell you how much time I have spent on this. I’ve tried to find a phone number for a human and it’s absolutely 100% impossible. I’ve worked in technical communication writing software help for 10 years and this is completely ridiculous
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user_434m0h
Visitor
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7 Messages
1 month ago
Yes, I am signed in with my credentials.
Mt screen does not look like what you described. I even tried in another browser. Why is this so difficult?
I can’t tell you how much time I have spent on this. I’ve tried to find a phone number for a human and it’s absolutely 100% impossible. I’ve worked in technical communication writing software help and this user experience is not what it should be. Is anyone from Xfinity actually testing the interface to view what users actually see for options because it’s not what you described on either Safari or Chrome when logged into my Xfinity account, yet I am left with no response and no recourse. There is literally no other way for customers to contact Xfinity except to walk into a store
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user_6k2mtd
Visitor
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11 Messages
2 hours ago
I WAS SEXUALLY ASSAULTED BY AN XFINITY EMPLOYEE WHO CAME TO MY HOUSE TO SUPPOSEDLY HELP WITH OUR EQUIPMENT. THAT WAS NOT WHAT HE CAME TO DO. I WAS SEVERLY INJURED PHYSICALLY AND MENTALLY. WHAT HAS MADE IT WORSE IS XFINITY **AND** COMCAST (WHO OWNS XFINITY). NOT ONE SINGLE PERSON HAS OFFERED ME WORDS OF SYMPATHY. THE EXECUTIVES JUST SIT IN THEIR TOWERS AND DON'T CARE. I HAVE SENT 150 EMAILS ON THIS TOPIC AND NEVER HAD A RESPONSE. SO WHEN THEY SAY THAT THEY ARE DISCONNECTING OUR SERVICE AT LEAST ONCE A WEEK, IT MAKES ME SICK. THEY OWE US $10,000 FOR OVERBILLING, LOWERING OUR INTERNET SPEED TO THE VERY LOWEST BUT STILL CHARGING FOR THE HIGHEST, TONS OF MONEY FOR OVERAGES BECAUSE WE DID NOT KNOW ABOUT THE SITUATION WITH THE INTERNET, CHARGING US EVERY MONTH FOR A YEAR FOR 12 CABLE BOXES - WE HAVE ONLY 2! WE HAVE BEEN CHARGED $1500 FOR TECH FEES, EVEN THE MONSTER THAT ATTACKED ME. I'LL LEAVE IT AT THAT. WE HAVE FOUND AN ATTORNEY TO ASSIST WITH ARBITRATION ON THE ASSAULT. XFINITY AND COMCAST COULD CARE LESS ABOUT SETTLING WITH US. WE HAVE TO MOVE, WE OWN OUR HOUSE AND CANNOT STAY HERE BECAUSE OF A MAN THAT COULD BE A RAPIST. BEWARE LADIES, AND BOTH LADIES AND MEN, BEWARE OF XFINITY'S ABILITY TO CHEAT YOU OUT OF A TON OF MONEY.
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