Visitor
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1 Message
Lodge a complaint
Agents disrupted my service causing my channel tier to drop down and my home phone line to become an operable and to escalate my payment over $30 more than what I was paying
Visitor
•
1 Message
Agents disrupted my service causing my channel tier to drop down and my home phone line to become an operable and to escalate my payment over $30 more than what I was paying
XfinityAlfonso
Official Employee
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1.6K Messages
2 months ago
Hello jeanster thank you so much for taking the time to reach out to us here via our Xfinity Forums. Were you reaching out looking for a new cost-saving plan? In what way is the home line inoperable? Do you still have a dial tone? Are you able to receive but not make calls?
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