Visitor
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1 Message
Locking Doors Before Closing
While I understand it’s frustrating for customers to come in the last 15-30 minutes before closing time. Hours are hours for a reason. The West Valley location had three employees in office. Two not working with anyone. Doors were locked at least by 7:45. Completely unacceptable. All employees saw that we were standing there and made no movement to help, or explain the reason for early lock up.
my cable is broken, I’m work from home and raced to the West Valley location 2569 S 5600 W Unit 650. only to be met with locked doors and shaking heads from employees.
09/14/2026
XfinityCarolyn
Official Employee
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408 Messages
4 hours ago
I’m sorry to hear about this experience. I sincerely apologize for both the service issue and the experience you had at the store.
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