Visitor
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1 Message
Locked out of Gold Member Rewards
Hello, I've had Xfinity continuously for the past few years and recently moved in September. I transferred Xfinity to my new place, but I'm suddenly getting a message that my account does not qualify for Xfinity Rewards.
XfinityMarshante
Official Employee
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640 Messages
16 hours ago
Hello, @user_kygerz, thank you for taking the time to leave a post. Sorry to hear you're experiencing issues with your Xfinity Rewards. I understand how disappointing it can be to miss out on such great benefits. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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